Hello rogeliomonma , apologies for the late response,
Are you referring to an issue only on the device itself? (that could be a different support contact)
For questions on transmitting a signal from mobile app,
It is best to contact support directly: app dot support at bosch dot com
But only just in case you did not see/use the app kit yet, it's freely downloadable: https://developer.bosch.com/products-and-services/sdks/bosch-glm-plr-app-kit/downloads
Thanks! Please let us know further questions...
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