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About pib2fe
since
06-20-2022
04-17-2024
pib2fe
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6
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Solution
04-17-2024
12:36 PM
Hello, to analyze this problem please contact our helpdesk.
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11-06-2023
02:05 PM
Hello, i assume both of you are using the newest communication PartCounter addOn object. This problem is due to an overflow of parts statistic counter inside the database. We will release an official update of PartCounter soon. Meanwhile you can reset the counter by script. in the script please edit the name of the database above (if needed; works for standard: one addon on root 'station') and run the batch file with admin rights once on the target system. If the problem stays please contact our helpdesk.
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10-12-2023
10:56 AM
Hello, it would be helpful to have more details about the version of the image and the used components. In case of information services like ATD, PartCounter,... you can get status informations and errors from the Windows EventViewer (Windows Logs\Application). You can save this informations inside the tool to an .evtx files (choose "Display informations for English") and send us a request to the Nexeed Helpdesk where we can help you. Thanks.
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03-03-2023
09:44 AM
Thanks for your help. We tried to reproduce the same scenario but could not see the same results. So it would be very helpful if you send us an email to our helpdesk so that we can help you in direct contact.
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11-18-2022
10:02 AM
Hello, thank you for your hint. you are right, it should be able to use a type no length up 50 chars. The issue is reproducable inside PartCounter.ord V1.5.5.5. We will fix the problem till the next release of PartCounter (dec 2022).
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