Here is the right Community for these questions, can you please post there, thank you:
https://community.boschsecurity.com/t5/Bosch-Building-Technologies/ct-p/bt_community
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Ok thank you, I believe you could reply to a relevant KB article, but if that is not working for you,
Perhaps you should try to contact them directly: https://www.boschsecurity.com/xc/en/contact/
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