Nexeed V2 Licence can't be activated

[veronika_sabo]

Hi!

I have revieved a licence dongle for Nexeed V2, and insterted it in the IPC (Beckhoff CX2033), but then an error message popped up in Windows, that the device is unknown, to be more precise: Device Descriptor Request Failed.

I also tried to insert it to my laptop, and it was working just fine.

In addition it can't be read from the target either in CPS.

Does anyone faced this issue before?

Thank you in advance and any idea is appreciated. 🙂

[Düscha]

can you send the serial no. from the Bosch license USB dongel.

[car2fe]

We are not able to reproduce the problem, sorry.

We have tested several different sticks with serveral image versions on a CX2033.
I never had a problem.

BTW :  The CodeMeter Runtime is installed on all target systems and does NOT contain the DevKit folder you mentioned and nevertheless everything worked as expected.

[GergoSz]

Hello, there is no SN on the stick. See the picture attached.

[nexidator]

I think @Düscha asked for the SN of the license dongle, not the service stick.