Event recorder error

[bharathlk]

I am facing a problem with Event recorder service. Whenever I activate Event recorder service, after few seconds, HMI will crash as in the attached scren shot I am using the latest version of Event recorder app(V1.5.7) and CPS V5.7.0. I am using 2 HMI's (CP3718) in this station.

I tried uninstalling and installing event recorder application many times, also clearing the log as well.

Please support me with this issue.,

Thank you

[SteffenR-]

Please check the HMI log file on the target system:
C:\OpconApp\HMI\Log\

Maybe it is the same problem like in this post?
https://community.developer.bosch.com/t5/Control-plus/Problems-starting-the-Event-Recorder/m-p/73314...

Try to update everything related to the Event Recorder:

1. Update the service:
   
2. Update the app:
   
3. Update the add-on:
   
   
   

[bharathlk]

attached the HMI log file .